Robert B. Chase
P.O. Box 631
Ellenwood GA, 30294
To work in the Information Technology Department of an industry leading
company where decisive thinking and dedication to total customer satisfaction
is acknowledged and rewarded. Seeking an ethically responsible company
that understands that its employees and customers are more than just
commodities. They are integral parts of the design for success.
Moraclock.com / Swedishantiques.biz Feb 03-Jan 06 –Webmaster
/ Systems Administrator
Worked as a Webmaster and Systems Administrator for the largest importer
of Swedish antiques in the United States. Provided desktop level support
to all company owned desktop/laptop systems and printers. Provided configuration
and administration support to company mail and web servers. Responsible
for the complete redesign of the company website. Provided 24/7 on call
services for any desktop or server issue within the company.
XS International Inc. Dec 02 to Feb 03 -Certified SGI Support
Worked as a software/hardware engineer for the largest reseller of pre
owned SGI hardware in the world. Wrote custom software used for diagnostic
testing of hardware functionality in Perl to catch node board and other
system problems before they were deployed into the field. Wrote custom
software that automated the drive duplication process on a large drive
array to save hours of labor in the production department installing
individual operating systems. Did detailed analysis of core dumps for
hardware diagnostic purposes. Provided training and information for
Production Technicians as well as other Engineers within the company.
Worked with sales department for assistance in selling service contracts
and assistance in system configurations for hardware quotes. Provided
on phone troubleshooting for onsite engineers and customers installing
large system and installing the IRIX operating system. Setup and tested
large multi processor systems for customer deployment and worked with
onsite installation of supercomputer class systems. Provided onsite
hardware replacement for support contract customer’s 7x24.
Silicon Graphics Computer Systems (SGI) Nov 00 to Jul 02 -Support Engineer
Worked as a System Support Engineer providing 24/7 support to Enterprise
level SGI customers and internal systems. Provided back line support
to system administrators of SGI Origin/Onyx supercomputers inside and
outside the company. Experienced working with government and military
customers in highly secure sites. Assisted Customers with system tuning
to meet their high performance computing needs. Provided core dump analysis
services to internal and external customers often involving “experimental”
customer code written in several languages. Worked with customer systems
in security related problems where systems had been compromised and
assisted in diagnosing never seen before exploits. Worked with several
systems on the top500.org supercomputer list on a daily basis including
the #3 fastest system on the list. Provided monitoring to several systems
during customer acceptance such as SARA in the Netherlands.
BellSouth Aug 00 to Nov 00 -Project Manager / Database Administrator.
Worked as a project manager for BellSouth Corporation managing an external
vendor providing web development. Responsible for the design deployment
and maintenance of a Vendor tracking database, which provided reporting
information regarding the location and status of work files from the
Vendors. This database also provides tracking of the quality control
and problems with the work done offsite. This application provided the
Project Manager at the other firm with real data he was able to approach
his design team with and ultimately improve their production quality
and relationship with Bellsouth.
CNN Interactive May-00 to July-00 -Application Support Engineer
Provided support to several in house custom applications that allowed
the day-to-day publishing of the cnn.com website. Worked with the Web
farm, Development and Network Operations teams to correct issues with
servers and software issues. Also provided desktop level hardware and
software support for users with technical difficulties.
Helios Medical Aug-99 to May-00 -Systems Administrator
Responsible for the Administration of the companies Dell Poweredge servers
running Red Hat Linux 6.1. Supported companies WAN and AppleTalk networks
as well as all printers onsite. Administrator of WAN and LAN mail systems
and several automated mailing lists. Managed the transition between
an external mail provider and internal sendmail server with zero downtime.
Created Intranet Site inside.helioshealth.net from the ground up starting
with an Apache web server then adding functionality such as a technical
support ticket tracking database and an employee listing. Created a
Mirror server for inside-helios.helioshealth.net running Sun Solaris.
Mindspring Enterprises Dec 98 to Aug-99 -Technical Support Representative
Assisted callers to the technical support center with the configuration
of their Mindspring provided software. Provided troubleshooting data
to the Network Operations Center for internal and external servers.
Provided internal technical assistance for representatives needing help
with Macintosh and Linux calls.
Premier Web Designs Nov 96 to Dec 98 -Sales Manager / Project
Consulted with clients regarding the design and organization of their
sites and did initial sales calls. Provided HTML education for on-site
clients. Assisted the Development team with various coding projects
as well as bringing customer’s concepts and ideas into reality.
Managed the workflow of projects and acted as a contact for customers
and development team.
Phoenix Computing Solutions Nov 96 to Dec 98 -Upgrade Engineer
Provided upgrade information for AS400 and System 36 Midrange mainframes.
Upgrades included program versions for RISC AS400's and Y2K compliance.
Assisted with the installation of companies new AS400 and the migration
off of the existing System 36. Managed dismantling and disposal of old
-UNIX System Administrator Silicon Graphics Computer Systems 2001
-UNIX Network Administrator Silicon Graphics Computer Systems 2001
-UNIX Advanced System Administrator Silicon Graphics Computer Systems
-CXFS (Clustered XFS file system for SAN Storage Area Network) Administrator
Silicon Graphics Computer Systems 2002
-Microsoft Word, Excel, Outlook Training done onsite at XS International
by New Horizons Learning Center 2003
-X86 PC desktop and notebooks
-Mac G3, G4, G5, X86 based desktop and notebooks
-SGI Desktop hardware Indy, O2, Octane,
-SGI Supercomputer Class Hardware Onyx, and Origin 2000, 3000
-Cray J90, T3D, C90 Supercomputers
-IBM System 36, AS400 and RS6000 Systems
-Sun Midrange and High end Systems
-DLT Tape Robots and Silo’s
-TP9100 and TP9400 RAID arrays.
-Ciprico Raid Fabric Raid hardware.
-Storage Area Network design and deployment
-Microsoft Windows 3.1, 3.11, 95, 98, ME, NT, 2000, XP
-Linux (Suse, Redhat, Turbolinux, Mklinux, Linux PPC)
-Sun Solaris (2.51-Current)
-SGI IRIX (5.2.x-Current)
-C, Korn, and Bash shell scripting
-GCC Compiler, IRIX MIPS Pro Compilers
-Sendmail, Bind, Apache
-Netscape Enterprise Web Server
-Visual Basic, Microsoft Access, ASP
-Core dump analysis
-Forensic analysis of crashed systems
-System and kernel tuning
-Load and capacity analysis
-Hardware diagnostics and troubleshooting
-Software bug troubleshooting and tracking
-Network Security Analysis
-Business process analysis
-Adobe PhotoShop Adobe Illustrator, Adobe Premiere, Adobe Image Ready
-Macromedia Dream weaver
-Doculex Discovery Cracker
-Microsoft Word, Excel, Project, Access, Outlook, and Visio
Clayton State College 1992-1994
Dekalb Technical Institute 1994-1996
Certification: UNIX Systems Administrator 2001
Certification: UNIX Network Administrator 2001
Certification: UNIX Advanced Systems Administrator 2001
Certification: Clustered XFS File system Administrator 2001
Training: Microsoft Office Suite 2003
I have worked with systems both extremely large and small with a myriad
of different operating systems. I believe that one never stops learning
and I actively learn new technologies that can provide my employer the
best solutions for their business needs. My background provides me the
vision to adapt to new environments and situations quickly while providing
superior service. Having worked with such a wide range of hardware and
software gives me the ability to “see outside of the box”
and adapt solutions that solve problems in other environments to current